Return Policy

At TruMeWellness, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below:

Eligibility for Returns

• Returns must be initiated within 30 days from the date you receive your order.

• Items must be returned in their original, unopened, and new condition to qualify for a refund or exchange.

Return Authorization Before returning an item, you must request a Return Authorization (RA). To obtain an RA, please contact our customer service team using the Contact US link. Returns sent without an RA may not be processed.

How to Return an Item

1. Contact our customer service team to request an RA.

2. Package the item securely in its original packaging to prevent damage during transit.

3. Include your RA number inside the package.

4. Ship the item to the address provided by our customer service team.

Refunds and Exchanges

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5-7 business days.

• Exchanges are subject to product availability.

Additional Information

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

• We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit.

Thank you for shopping with us. Your satisfaction is our priority, and we’re here to assist you every step of the way. If you have any questions or concerns, please don’t hesitate to reach out.